Terms and Conditions of Service
The services provided are as described in Capital Office
(hereinafter called the Provider) printed literature and may
change from time to time.
An Agreement shall continue from period start to period end,
unless the subscriber has failed to pay any advance fees due
in which case the service will be terminated and any balance
of funds retained by the Provider. An Agreement may be
cancelled at any time after the expiry date by either party
provided 30 days notice is given.
Any monies paid into call forwarding accounts are
non-
the discretion of the Provider.
Subscribers may phone in or call for messages and request
the number of items of mail held in their Mail Box provided
they use the telephone numbers issued to them by Capital
Office for that specific purpose.
Each Extra Mail Box Name is £5 extra, per name per month.
The subscriber agrees not to circumvent, interfere with,
tamper with or re-
the address Kemp House, 152-
2NX or any part thereof. Failure to comply with this condition
will automatically constitute grounds for immediate termination
of all or any services provided to them by the Provider.
In emergencies the Provider will attempt to locate the
subscriber to pass on messages and the costs incurred in so
doing will be charged to the subscriber.
Arrangements made for routine posting or faxing of
messages and/or mail is done so entirely at the risk of the
subscriber and the Provider will accept no liability whatsoever
due to non delivery of the messages and /or mail.
Mail and/or deliveries are taken in entirely at the risk of the
subscriber and the Provider will accept no liability or
responsibility whatsoever for any losses, shortages or
damages howsoever caused. Any packages larger than
300mm x 215mm x 55mm (length x width x height) will attract
a surcharge of £2 per item, and a storage charge of £2 per
item per day.
The subscriber will pay the subscription (and any special
handling charges if requested) in advance, failing which the
Provider may refuse to handle messages without prejudice to
any claim for monies owing.
The subscriber undertakes to notify the Provider in writing of
any change of address or contact details.
The subscriber is entitled to print the mailing address and/or
telephone number on all stationery only during the currency of
the agreement.
The subscriber agrees that it will not use the service for any
illegal or illegitimate purposes, and that such uses will
constitute grounds for immediate termination of services by
the Provider and agrees to provide the Provider with an
acceptable form of ID under any current or future Money
Laundering Regulations.
The Provider will make every reasonable effort to ensure
accurate and expeditious handling of mail and/or messages,
but no responsibility shall attach to Capital Office or its
employees, agents or officers for any damages, injuries or
loss howsoever arising or to whomsoever caused.
Furthermore, in the event of cancellation by the subscriber
prior to the expiry date of the contract Capital Office will be
entitled to charge a handling fee pro rata in accordance with
the initial work done, or length of time remaining and this will
be charged at the monthly rate irrespective of the length of
time of the original contract, in addition an early cancellation
fee will be charged at the discretion of the Provider, for
Telephone answering this will include a minimum fee of
£45.00, for VoiceMail this will include a minimum fee of
£45.00 and for Mail Boxes this will include a minimum fee of
£45.00 plus any London Borough of Islington charges that
may be incurred in the cancellation of any service and
notification required under sec.75 of the LLA Act 2007.